An intelligent contact center that improves customer experience
AI Contact Center
A next-generation contact center combining voicebot, chatbot and an agent-assist virtual assistant so most customer requests are handled automatically while the experience stays seamless and natural.
Overview
AI Contact Center integrates Voicebot, Chatbot and an AI assistant into one platform so businesses can receive, classify and handle customer requests quickly, accurately and continuously 24/7, connecting to existing CRM, ticketing, call-center and customer-management platforms.
Key features
Omnichannel voicebot and chatbot
Deployed on voice lines, websites, Zalo OA, Facebook Messenger, mobile apps and other messaging platforms.
Smart call routing
Recognizes needs, classifies call content and routes to the right team or agent.
AI assistant for agents
Looks up customer information, suggests answers, finds work documents and summarizes calls.
Customer sentiment analysis
Analyzes voice, conversation content and emotion in real time to spot complaint risks early.
CRM and ticketing integration
Syncs customer data, interaction history and support requests with existing CRM, helpdesk or ticketing systems.
Benefits
- Runs 24/7 without interruption
- Reduces the load on agents and the customer-care team
- Shortens response and request-handling time
- Raises first-contact resolution (FCR)
- Personalizes the experience across channels
- Increases satisfaction and retention
- Lowers call-center operating cost
- Scales easily as the customer base grows
Key technologies
- AI voicebot handling natural-voice conversations
- Omnichannel AI chatbot with context understanding
- Vietnamese speech-to-text (STT) and text-to-speech (TTS)
- NLP analyzing intent and conversation content
- Real-time sentiment analysis
- Open APIs integrating CRM, ticketing, ERP and call center
- Dashboard to track performance and service quality
Suitable for
- Customer-care centers
- Banks and financial institutions
- Insurance companies
- Telecom operators
- E-commerce and retail
- Logistics and transportation
- Healthcare, education and public services
- Businesses with large numbers of customers needing daily support
Book a demo
Leave your details and a CyberTech specialist will confirm the demo.
- 68 Hoang Trong Mau Street, Tan Hung Ward, Ho Chi Minh City
- +84 91 684 9891 · Hotline: 19009477
- info@cybertech.com.vn
- Monday – Friday: 8:30 – 17:30
- Saturday: 8:30 – 12:00
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