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CyberTech

A virtual assistant for automated customer care and sales

Omnichannel AI Customer Care

Omnichannel AI Customer Care helps businesses automate customer care, product advice and sales support across platforms, working 24/7 with two-way Zalo OA integration.

Virtual Call Center & Omnichannel Care (AI-VoIP)
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AI CSKH Đa Kênh

Overview

Beyond answering common questions, the AI advises on products, receives requests, supports ordering, looks up information and hands complex requests to staff when needed. The solution integrates with the website, fan page, CRM and two-way Zalo Official Account (OA) to manage every interaction on one platform.

Key features

  • 24/7 advice and customer care

    Automatically answers common questions with fast, accurate replies anytime, anywhere.

  • Sales and ordering support

    Product advice, promotions, ordering support, order-status tracking and after-sales care.

  • Two-way Zalo OA integration

    Syncs messages with the Zalo Official Account for centralized conversation management, so no request is missed.

  • Multi-platform integration

    Connects the website, fan page, Zalo OA, CRM and enterprise management systems.

  • Conversation and history management

    Stores the whole conversation history for quick lookup and a clear view of each customer’s needs.

Introduction

Introduction video

Key benefits

  • Improves customer experience and satisfaction
  • Automates customer care and sales support
  • Raises conversion and optimizes revenue
  • Reduces the load on the customer-care team
  • Centralizes data and interaction history across channels
  • Easy to scale and integrate with existing systems
Brochure Chatbot AI – Voicebot AI – AI-DMS
Chatbot AI – Voicebot AI – AI-DMS brochure

Chatbot AI per the brochure

The “Chatbot – Voicebot – AI-DMS” brochure describes the Chatbot AI as an assistant handling advice, orders and reports 24/7 across channels, with deployment services: closing orders inside the chat (automatic order creation, notifying customers via Zalo); automated customer care (instant FAQ replies, order-status lookup, multichannel complaint handling); internal assistant (connects to data stores to find price lists and procedures faster); automatic summaries and reports (collecting lead data, compiling sales, summarizing long documents).

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