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CyberTech

An intelligent AI call center for businesses

AI-VoIP – AI Virtual Call Center

AI Voice IP is an intelligent call-center solution that uses AI to automate customer care and to receive and handle calls quickly, accurately and continuously 24/7, with five specialized virtual assistants.

仮想コールセンター & オムニチャネル対応（AI-VoIP）
デモを予約ご相談はこちら
AI-VoIP – Tổng đài ảo AI

概要

Instead of relying entirely on staff, AI Voice IP can place calls automatically, receive requests, advise and talk with customers in natural voice, reducing workload, improving customer experience and optimizing operating costs.

The solution uses natural language processing (NLP) and speech recognition. On the legacy website the product also appears under the name Auto Voice AI: an AI voice assistant working 24/7 on both Hotline and Zalo Call, without depending entirely on call-center staff.

主な機能

  • Reminder assistant

    Automatically calls to remind about appointments, payments, follow-up visits, contract renewals and more.

  • Survey assistant

    Runs satisfaction surveys, collects feedback and compiles results in real time.

  • Incident-report assistant

    Takes incident information from customers, records it and forwards it to the responsible team.

  • 24/7 customer-care assistant

    Answers common questions, helps look up information and handles requests anytime, anywhere.

  • Sales assistant

    Advises on products, presents promotions, nurtures leads and helps raise conversion.

紹介

Video 1

紹介

Video 2

Key benefits

  • Automates call-center and customer-care processes
  • Runs 24/7 and handles thousands of simultaneous calls
  • Reduces operating cost and optimizes staffing
  • Centralized call data and interaction history
  • Easily integrates with CRM, ERP and enterprise systems
VoiceIP Control Center: báo cáo tổng quan cuộc gọi
VoiceIP Control Center: call overview report

Voicebot AI per the brochure

CyberTech’s “Chatbot – Voicebot – AI-DMS” brochure describes Voicebot AI as a voice assistant that automates calls: debt collection (automatic reminder calls, recording responses); 24/7 switchboard (answering questions, routing to staff when needed); surveys and incidents (a Callbot AI that collects and processes incident information). The brochure states an operating-cost reduction of over 70%.

Demo cuộc gọi với Voicebot
Live call demo with the Voicebot

VoiceIP Control Center

A screenshot in CyberTech’s AI ecosystem shows the VoiceIP Control Center for monitoring and operating the AI VoIP system, with: Overview, Collected data, Ticket management, Document library, Sales, AI services; plus user administration, activity log and ticket history.

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